Refund policy
Givi Technology Return and Refund Policy
Compliant with EU regulations (Directive 2011/83/EU and GDPR)
(Effective from June 19, 2025)
1. Right of Withdrawal (EU Framework)
🔹 Legal period: 14 calendar days from receipt to exercise the right of withdrawal (Art. 9 Directive 2011/83/EU).
🔹 EU exceptions: Sealed products related to hygiene or safety (e.g., activated licensed software, opened peripherals) lose this right once opened (Art. 16.m).
2. Specific Conditions for Returns
✅ Returns accepted if:
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The product is unopened, in original packaging, and includes the invoice.
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The product is defective (notification within 48 hours with proof).
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There was a shipping error (wrong model/quantity).
🚫 Withdrawal not applicable if:
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The product has been unsealed or shows signs of use (Art. 16.m EU Directive).
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It is downloadable software or digital services already provided (Art. 16.c).
3. GDPR-Compliant Process
🔐 Data processing:
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We only collect data necessary for the return (name, address, order number).
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Data is deleted within 6 months after refund is completed (Art. 17 GDPR).
4. Refunds (EU Deadlines)
💳 Methods:
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Refunds must be issued within 14 days of receiving the returned product (Art. 13 Directive).
Return shipping costs:
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Covered by Givi if the product is defective or if there was our mistake.
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Covered by the customer in case of withdrawal without justified cause.
5. EU Legal Guarantees
🛡️ Conformity with contract:
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All products include a minimum 2-year warranty (Art. 5 Directive 2019/771).
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For claims after the 14-day withdrawal period: repair, replacement, or partial refund.
Clear Notice to Customers
📜 Transparency:
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This policy is shown before checkout and requires express acceptance (Art. 6 Directive).
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EU customers can access the standard withdrawal form here.
Questions? Contact us:
📧 info@givitechnology.es
📞 +34 623343209
Givi Technology complies with Regulation (EU) 2017/2394 on consumer protection cooperation. Policy reviewed by legal professionals.